Reference

Legal terms for your obor 138 account

obor 138 sets out how Legal access, account checks, payment records and policy requests work before you enter the lobby.

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obor 138 Legal terms for your obor 138 account
CONTACT POLICY HELP

Three routes for Legal questions

A clear contact path matters when a Legal question interrupts account access or leaves a wallet record unclear.

Account access If Legal access is unclear, start from the account support route before trying another…
Wallet record For a DANA, OVO, GoPay or QRIS question, use the support path linked near…
Policy request For a Legal wording question or a request to change account data, contact us…
DATA HANDLING DETAILS

How our Legal process works

Legal trust comes from showing what happens to account records after each request.

Data used for access

We use your account details and phone verification status to connect you with the correct account.

Cookies on your device

Cookies can help remember account-session settings and the policy page you opened.

Account security step

Phone verification comes before account access so we can distinguish your account from an incorrect login attempt.

Retention of records

We keep account, policy and transaction records for the period needed to operate the account, resolve disputes and meet applicable…

Who receives a request

A Legal request first goes through the account support route, where we identify whether it concerns access, data, cookies, payment…

How to request a change

To correct account data, state the field that is wrong and the replacement detail you want considered.

Answers before opening your account

These Legal answers focus on the questions we expect you to ask before creating access from Indonesia. They cover local-law wording, account data, wallet records, cookies, policy changes and contact steps. If your situation is not covered, use the policy contact route and include the specific section or account action that needs clarification.

Access depends on local law. You should confirm that the relevant services are permitted where you are located before opening an account. Our Legal page explains the account conditions, but it does not replace your responsibility to check local requirements.

We require an account step followed by phone verification before access is completed. The details must match the account you intend to use. If a Legal check stops the process, contact support with the displayed wording rather than creating a second account.

We use payment references to match a funding action with the correct account. DANA, OVO, GoPay and QRIS status may therefore be retained with the account record. For a correction, send the reference shown near the cashier path and avoid sharing your wallet password.

Yes, you can request a correction through the Legal contact route. Identify the field, explain the requested change and use your account phone number. We may verify account ownership first, and some records may remain when retention is required for a lawful purpose.

Yes. Cookies can preserve session settings and help your mobile browser return to the policy page you opened. Clearing browser storage may sign you out or remove those settings, but it does not remove transaction references or a submitted policy request.

Use the policy contact route connected to account support and name the section or event behind your concern. Include the verified account phone number, relevant payment reference if needed and a short description. This helps us send the request to the correct handling path.

Policy wording can change when operating conditions or applicable law change. We direct you to the current Legal page for the wording in force. If a change affects your account access or stored data, contact us with the section heading so we can clarify the next step.

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